Q. Can I order a brochure online?
A. Yes, if you go to our homepage you will see a ‘Brochure Request’ tab button. Simply press this button and it will ask you to register your details which will process the request and a brochure will be sent to you within 7 days.
Q. Can I book my holiday online?
A. No we do not offer online booking however to make sure you get the best service our experienced reservations team are here everyday to take your call. That way we can check your personal details are all correct and your holiday reservation will be processed successfully.
Q. What happens once I have booked?
A. When you have made your booking and payment has been accepted, we will send you a holiday confirmation invoice in the post within 3 weeks of receipt of your booking.
Q. When do I need to pay the balance of my holiday?
A. Your holiday confirmation invoice will clearly show the balance due and the latest date by which payment must be made. No reminders will be sent so please keep the invoice safe and make a special note of when the balance is to be paid
Q. Do I need travel insurance?
A. It is a condition of booking a Door to Door Coach holidays that you are insured, either with ourselves or another insurance provider. Should you decide to insure elsewhere you must supply details of this alternative insurance at the time of confirming your booking.
Q. Is there a limit on how much luggage I can take?
A. Due to the overall weight and space restrictions on vehicles, luggage is limited to one medium size suitcase per person. Luggage on aircraft or other carriers is subject to the carrier’s terms and conditions, a copy of which can be sent to you on request
Q. How do I let you know about my special requirements?
A. When you are making your booking your sales advisor will ask you if you have any special requirements. Whilst we make every effort to meet your requirements, they are not guaranteed.
Q. Can I reserve my coach seats?
A. Yes you can reserve your coach seat at the time of booking. On our coach holidays you have the opportunity to choose the coach seat of your choice which is yours from the moment you join your tour coach.